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HP Complaint - Worst Excuse For Customer Support Ever - HP Pavillion All-In-One Computer
HP Complaint

HP Complaint

Vcook's Picture Reviewed by Vcook


Worst Excuse For Customer Support Ever - HP Pavillion All-In-One Computer

I have sworn never to purchase another HP product and I want everyone to know why so they can avoid the same kind of problems I have had with HP. Recently, a Microsoft update crashed my system. After spending hours and hours online with Microsoft %u2013 who provided excellent support, by the way %u2013 they suggested that the only way to resolve my problem was to reinstall my operating system. The only problem was that the only way I had to do that was to copy the installation files to a USB drive and boot from that. I went into the BIOS settings on my HP computer only to discover that HP has made the setting so confusing that I couldn%u2019t figure out how to change to boot order so the computer would boot from the USB drive instead of the hard drive. It should have been a simple thing to do, but it wasn%u2019t. I called HP for support only that have them tell me that telling me how to change the boot order was outside of the scope of the warranty. They refused to tell me. Instead, they gave me a paid support number to call. Needless to say, I was not pleased. I finally figured out how to do it on my own, no thanks to HP support. But that was not all, after reinstalling the operating system, the camera wasn%u2019t working. After trying all the tricks I know, I again called HP support only to have them tell me that the problem was because I installed the operating system from a retail disk instead of the HP disks for my computer. They told me that in order to resolve the driver issue I would have to purchase the HP installation disks for $60. Say what? What kind of support is that? Again I refused to give in to HP. I contacted Microsoft again and their technicians were able to find a driver that worked, without having to again reinstall my operating system or having to purchase HP%u2019s disks. Now that%u2019s what I call good support. I, personally, will NEVER again purchase another HP product due to their extremely poor customer support and I would urge any of you who are considering purchasing one of their products to reconsider. If you run into problems, you are either on your own or they will refer you to paid support.

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