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HP Complaint - Terrible Service - Pavilion tx1219us
HP Complaint

HP Complaint

dwjacobs's Picture Reviewed by dwjacobs


Terrible Service - Pavilion tx1219us

Ihave been having problems with my Pavilion tx1219us.....I checked and there are hundreds having the same problem...I've done everything that they have told me to do...nothing works..everyone who is having trouble said that it would eventually fry...it has... HP will not admit that there is a serious problem with the laptops...Just check the web or Google "Wayne Sallee, HP and you will see

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HPisBAD says: (9 years ago)
Defective products inevitably force customer service to be inadequate and defective as well, since tech support costs will otherwise be unbearable.

HP uses their tech support operations in India and the Philippines and elsewhere to mask the extent of the problems customers are stuck with. These call centers are merely contractors who cannot and do not speak for the company. They cannot admit actual product and software defects. Instead, they hide behind a bogus diagnostic ritual and the inevitable recommendation that the customer, if they are serious about a complaint, perform a system recovery and wipe everything out on their computer and PROVE to (SOMEONE (?) in) HP that HP has a defective component or mismatched software or a bad driver or mislabeled software and so forth.

Yes, HP has tons of problems and even more tons of business process to hide these problems from itself. Why be responsible when you can blame the customer for a bad experience?

Stay away from HP. They are bad!

EUSTexas says: (9 years ago)
HP does not care about your complaints.

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