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HP Complaint - Photosmart 7510 printer
HP Complaint

HP Complaint


Photosmart 7510 printer

Our HP Print Excalation Executive ase Manager called today for the for the 4th time today. HP wanted for the 7th time to uninstall/reinstall the Photosmart 7520 printer to see if it would install properly. Yesterday he informed me he would have a technician beside him when he called to trouble shoot today. There was no technician with him to trouble shoot the issues. They will call back tomorrow when a technician is avaible to trouble shoot. Printer technicians escalated the case 8/28 and again 9/17. We first heard from the escalation team 9/18. This replacement reconditioned HP Photosmart 7510 printer HP sent us was installed by HP technicians 7/30. At least 6 phone calls to tech support installing and reinstalling the printer have been made with no success getting the printer to work. Without a printer now over several week, does this seem right and fair to you?

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