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HP Complaint - HP technician refused to listen to problem - HP Scanjet Enterprise 7000 s2
HP Complaint

HP Complaint

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HP technician refused to listen to problem - HP Scanjet Enterprise 7000 s2


After several calls to yet another NEW number, I spoke to a tech who did not speak fluent English. He insisted in telling me the "solution" to my problem, but would not listen to me explain the problem. He would give me the "canned solution" and insist he was giving me the solution even though I kept telling him that it was not working. I finally did exactly what he told me to do only to come up with the same exact issue. He infuriated me by not listening to me and keeping me on hold for a very lengthy wait that he said would be a "brief wait." If this is the best HP can do, I'm finished with this company! They haven't had a problem taking thousands of dollars, but can't seem to help me find a solution. Imagine that concept!


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