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HP Complaint - HP support services - HP Touchsmart
HP Complaint

HP Complaint


HP support services - HP Touchsmart

On or about 4/4/13 I contacted HP service support regarding my HP touchsmart computer which was going out of warranty in the middle of April so I thought I might clear up a minor problem. I was having trouble with the brightness of the screen which kept going dim after about an hour. I would then have to open the power options and change it and then save but it did not save it so I contacted your service. You can view my records by looking up my telephone number and I am sure you will see many notes.

The Service Tech suggested that I restore my computer to its original settings. We first backed up my data and I was concerned since I needed to have this computer up and running. He told me not to worry that it would be OK so I followed his directions but when it came time to restart the computer there was an error message saying that there was a configuration error and to contact HP. We tried loading the disks that I had but the error message still came up. I run a small business and having my computer up and running was critical at this particular time. I was clearly very upset. The Rep I was speaking with hung up. I did manage to contact someone named George in the corporate office who said the only thing he could do was send me out new disks. So it appeared that there was nothing more HP could do.

The next day I was in a panic as I needed the computer. I contacted a company My Cured Computer at 877-743-3517. I worked with a tech named Norbert who instructed me on how to get my computer restored by making a copy of Windows 7 on a DVD. Now my husband has a very old computer but it has a disk drive. It took about 2 hours to download into his computer and then make a disk which I inserted into my computer and WAHOO it started working. I had paid for this service and I wonder why HP could not have done the same thing for me since it was still under warranty.

This is the SECOND computer that HP has destroyed on me in 3 years. In order to have a backup computer I am considering purchasing another Laptop but it won't be a HP. HP should compensate me by giving me another computer but I am sure they won't

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