Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
HP Complaint - HP Support Ignores
HP Complaint

HP Complaint


oldoobie's Picture Reviewed by oldoobie

ADVERTISEMENT

HP Support Ignores


IS HP LOSING IT?
I am the frustrated owner of a highly priced HP TouchSmart 600-1050 with Windows 7 (Touchscreen) and an Officejet 6500 All-In-One wireless. This will be the last time that I touch HP with a 10 foot pole! Please read on.
Every few days my HP computer deletes the driver for it’s printer. Poof gone! Reload sucker! Looking through documentation online, I found on the appropriate driver page they had a fix for my described problem. Cool let’s do it! Uh-oh the install fails with the error “will not work with your system”. And upon calling tech support no one would admit to knowing anything about the issue. Please read on……
OK as it seemed to be a known driver problem, I called printer support first asking to pay for support. “Pay sir they asked? – Well first we need to hear the problem. OK – I give them the skinny, details, and sob story and they say “we are not aware of any problem here, we will not take your money and you must call HP for computer support as it is their problem.”
OK – so I call HP computer support who must use a recording of the driver support system in India who says “we see no problems listed here – it is a printer problem you must call them.”
Ah purgatory, what a frustrating place to be. Where am I now? I have now called both sides 3 times asking to speak to a supervisor. After 15 minutes of their forcing me to again and again disclose the problem, they try to send me away and then grudgingly take my phone number stating that a supervisor will call me in a day or so.
Would you be surprised to hear that after 6 supervisor requests, 3 to each department, NO ONE has ever responded?
So what have I learned here?

HP wireless printers seem to have a big problem
HP Pavilion Computers seem to have a big problem communicating with their own wireless printers.
HP support does not care anymore
Hey – if anyone has any ideas could you please email me at oldoobie@gmail.com?


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to HP
SUBMIT a ticket
for HP
WATCH videos
for HP
More HP Reviews and Complaints MORE reviews and complaints
for HP

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More HP reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team