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HP Complaint - Avoid HP DV6 1352Dx Laptop - HP DV6 1320DX
HP Complaint

HP Complaint

NESTCO's Picture Reviewed by NESTCO


Avoid HP DV6 1352Dx Laptop - HP DV6 1320DX

I purchased a HP DV6 1352Dx Laptop from Best Buy in November 2009. It was a wonderful computer that was purchased with the sole intent of replacing a desktop computer. A little over two weeks ago the screen went haywire and started rolling. It was impossible to use the internal display but an external worked fine. I contacted HP Tech support and after trying several things to resolve the issue it was determined that the unit needed to be sent in for repairs. HP provided the return shipping box and paid for the return shipping. Cosmetically the laptop was the same as it had been the day it was taken out of the box from the store. I packaged the unit in the provided box and took it to the local FEDEX facility. Several days later I received a phone call and a follow-up email with pictures telling me that my laptop could not be repaired under warranty because of the screen damage.
I tried to explain and emphasize the fact to the person that the unit was not shipped damaged but she refused to acknowledge that it was damaged in shipping. It took 30 1/2 hours from the time of receipt till the picture was taken documenting that the screen was broken. The $583 computer less than 30 days old will cost $428 to repair when the damage evidently happened during the return shipping. This is totally unfair and there is no reasoning with HP Repair.

Based on this experience I will NEVER EVER purchase another HP product.

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NESTCO says: (9 years ago)
It just gets better and better. I received the unit back today and the screen is obviously cracked now as nothing shows up now but a glow of light with cracks that totally cover the screen that were not there when it left here the first time. In addition there is a note inside stating that the unit had improper or inadequate maintenance(examples excessive dirt, grease or spilled liquids, etc.). Now I am thoroughly confused as now, according to HP, it is not damaged due to abuse but improper maintenance. The computer is 30 days old and the video malfunctioned and the screen was broken in transit to the repair facility. It appears that someone needs to get their act together. The bottom line is they don't want to honor the warranty and are trying everything under the sun to avoid covering the computer under warranty.

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